# Bug Splat with Sketchup Pro 2017 - Mac High Sierra 10.13.1

**URL:** <https://forums.sketchup.com/t/bug-splat-with-sketchup-pro-2017-mac-high-sierra-10-13-1/54928>\
**Category:** Pro\
**Created:** [November 11, 2017, 8:42pm UTC](https://forums.sketchup.com/t/bug-splat-with-sketchup-pro-2017-mac-high-sierra-10-13-1/54928 "2017-11-11T20:42:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bloomtx1975](https://avatars.discourse-cdn.com/v4/letter/b/ce7236/32.png) [@bloomtx1975](https://forums.sketchup.com/u/bloomtx1975)\
**Post date:** [November 11, 2017, 8:42pm UTC](https://forums.sketchup.com/t/bug-splat-with-sketchup-pro-2017-mac-high-sierra-10-13-1/54928/1 "2017-11-11T20:42:28Z")

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Please help! I was running Sketchup Make and got a Bug Splat. Upgraded to Sketchup Pro (paid the $700), deleted all Sketchup Make files, Downloaded Sketchup Pro and upon start up I get a Bug Splat. Every. single. time! I have deleted all Sketchup Pro files I could find on my Mac (by running a search for ‘sketchup’) and reinstalled Sketchup Pro. Still get Bug Splat.

I have all of the system requirements and all software has been updated.

I have client proposals to get out and I can’t access my expensive software now!!!

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**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\
**Post date:** [November 11, 2017, 8:49pm UTC](https://forums.sketchup.com/t/bug-splat-with-sketchup-pro-2017-mac-high-sierra-10-13-1/54928/2 "2017-11-11T20:49:06Z")

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Did you submit the BugSplats and include info identifying you so that Trimble can respond? If so, they should be able to diagnose what is causing the splats.

Edit: you might also look at the following topic where many potential issues with High Sierra have been discussed:

> [@SketchUp and macOS High Sierra](https://forums.sketchup.com/t/sketchup-and-macos-high-sierra/48841/61):
>
> Over lunch, I ran down to the Apple Store and found an iMac with a hard drive and HFS+ like yours, installed SketchUp 2017, and nested groups 5 deep, edited down to the bottom level, and returned, tried a few things and nothing happened. The one thing that’s vague for me is the “Entity Info Tool”: what are you referring to?

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [February 11, 2018, 12:49pm UTC](https://forums.sketchup.com/t/bug-splat-with-sketchup-pro-2017-mac-high-sierra-10-13-1/54928/3 "2018-02-11T12:49:18Z")

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Closed on February 11, 2018, 12:49pm UTC

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