# Black screen on Sketchup Pro 2018 **URL:** \ **Category:** Pro\ **Created:** [November 17, 2017, 7:53am UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465 "2017-11-17T07:53:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Artius](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/artius/32/40349_2.png) [@Artius](https://forums.sketchup.com/u/Artius)\ **Post date:** [November 17, 2017, 7:53am UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/1 "2017-11-17T07:53:00Z")
After installing/updating to the new 2018 Pro I get a black screen. I have a Dell XPS15 with a Nvidia GTX 960M grapich card. Anyone with a solution to this? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 17, 2017, 9:56am UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/2 "2017-11-17T09:56:10Z")
Did you try updating the graphics drivers? Does the computer also have an Intel graphics adaptor? If so, make sure the Nvidia card is set up as the default. ---
**Author:** ![Artius](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/artius/32/40349_2.png) [@Artius](https://forums.sketchup.com/u/Artius)\ **Post date:** [November 17, 2017, 1:57pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/3 "2017-11-17T13:57:26Z")
Updated the Geforce driver and set the settings to force use this driver. Not sure why this was a problem with 2018 and not on the 2017… ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 17, 2017, 1:58pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/4 "2017-11-17T13:58:02Z")
Change in graphics requirements. Each version of SketchUp installs separately, too. ---
**Author:** ![Yorg](https://avatars.discourse-cdn.com/v4/letter/y/cab0a1/32.png) [@Yorg](https://forums.sketchup.com/u/Yorg)\ **Post date:** [November 19, 2017, 6:25am UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/5 "2017-11-19T06:25:42Z")
Hi, Same problem. Fixed. (Windows) Go to control panel/nvidia control panel/manage 3d settings I left my Global settings on auto select. On the Program Setting tab I selected SU as the program to customise - don’t forget to click Apply. Rebooted SU. ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [November 19, 2017, 7:05am UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/6 "2017-11-19T07:05:49Z")
OP is a laptop user. NVidia laptop-users (at least) have a convenient shortcut. Try r-clicking on SU18 desktop icon and select the option which allows one to chose preferred graphic card to be used for the program. Otherwise, as @Yorg wrote, r-click on empty desktop space and choose NVidia Control panel \> follow rest of step outlined above. ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [November 19, 2017, 12:27pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/7 "2017-11-19T12:27:16Z")
> [@catamountain](#): > > Try r-clicking on SU18 desktop icon and select the option which allows one to chose preferred graphic card to be used for the program. I think that is a Windows 10 feature. Not in Windows 7. ---
**Author:** ![metcaljn](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@metcaljn](https://forums.sketchup.com/u/metcaljn)\ **Post date:** [November 30, 2017, 1:01am UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/8 "2017-11-30T01:01:36Z")
For those like me who had a similar issue but wasn’t able to solve it based on the other comments, try reducing the multisampling and turn off fast feedback on sketchup through window\>preferences\>OpenGL ---
**Author:** ![Joseph](https://avatars.discourse-cdn.com/v4/letter/j/dc4da7/32.png) [@Joseph](https://forums.sketchup.com/u/Joseph)\ **Post date:** [December 7, 2017, 7:04pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/9 "2017-12-07T19:04:37Z")
This was the solution for me. I tried to open sketchup, the work screen was black, I clicked on windows, clicked on preferences, clicked on open GL and unchecked use fast feedback and as the little girl on the commercial says Waa Laa. I have windows 10 and it uses Intel 64-bit Hope this helps someone else as it did me. Thanks all who helped me get it done.🕶 ---
**Author:** ![mchandler](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mchandler/32/28038_2.png) [@mchandler](https://forums.sketchup.com/u/mchandler)\ **Post date:** [December 7, 2017, 7:39pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/10 "2017-12-07T19:39:35Z")
Joseph, Would you mind posting your system’s OpenGL details? You can find this info in SketchUp by going to **Window \> Preferences \> OpenGL \> Graphics Card Details**. I’m particularly interested in the graphics card model and driver version. ![2017-12-07_12-38-17](https://global.discourse-cdn.com/sketchup/original/3X/0/d/0d57a5eb52010ca4182f1c110650f98ff5cea2ac.png) Thanks, Mark Chandler ---
**Author:** ![Joseph](https://avatars.discourse-cdn.com/v4/letter/j/dc4da7/32.png) [@Joseph](https://forums.sketchup.com/u/Joseph)\ **Post date:** [December 7, 2017, 8:01pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/11 "2017-12-07T20:01:09Z")
vendor: IntelRenderer: Intel (R) HD Graphics 620GL Version: 4.4.0-Build 21.20.16.4639 Pixel Format DBL RGBA: 8-8-8-8 Depth:24 Stencil:8 MSSA:4 FF:0 How did you copy paste that? Best Regards Joseph 785-840-8280 > > mchandler SketchUp Team Member > > December 7 | Joseph: This was the solution for me. I tried to open sketchup, the work screen was black, I clicked on windows, clicked on preferences, clicked on open GL and unchecked use fast feedback and as the little girl on the commercial says Waa Laa. I have windows 10 and it uses Intel 64-bit Hope this helps someone else as it did me. Thanks all who helped me get it done. Joseph, Would you mind posting your system’s OpenGL details? You can find this info in SketchUp by going to Window \> Preferences \> OpenGL \> Graphics Card Details. I’m particularly interested in the graphics card model and driver version. Thanks, Mark Chandler Visit Topic or reply to this email to respond. In Reply To > > Joseph > > December 7 | This was the solution for me. I tried to open sketchup, the work screen was black, I clicked on windows, clicked on preferences, clicked on open GL and unchecked use fast feedback and as the little girl on the commercial says Waa Laa. I have windows 10 and it uses Intel 64-bit Hope this helps someo… Visit Topic or reply to this email to respond. To unsubscribe from these emails, click here. ---
**Author:** ![mchandler](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mchandler/32/28038_2.png) [@mchandler](https://forums.sketchup.com/u/mchandler)\ **Post date:** [December 7, 2017, 8:16pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/12 "2017-12-07T20:16:26Z")
> [@Joseph](#): > > vendor: IntelRenderer: Intel ® HD Graphics 620GL Version: 4.4.0-Build 21.20.16.4639 > > Pixel Format DBL RGBA: 8-8-8-8 Depth:24 Stencil:8 MSSA:4 FF:0 > > How did you copy paste that? Thanks for posting your system’s info. You can upload a screenshot (or other image) using the upload button. ![2017-12-07_13-13-43](https://global.discourse-cdn.com/sketchup/original/3X/c/7/c7b53eb07a6860c2a127b29187e1a70490f56acb.png) ---
**Author:** ![KaMo](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@KaMo](https://forums.sketchup.com/u/KaMo)\ **Post date:** [December 30, 2017, 7:19pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/13 "2017-12-30T19:19:11Z")
Hi, Same problem here… I went to the control panel/nvidia control panel/manage 3d settings, changed my settings to be Global settings on auto select for SU, Rebooted SU. Also unchecked the Use fast feedback box and reduced the multisample to x2… I Still get a black screen only after 2-3 minutes of simple work. Can anyone help me please? Thanks! ![Capture](https://global.discourse-cdn.com/sketchup/original/3X/a/d/addda833be7c166a5603a94e7800e58936b19ab0.PNG) ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [December 30, 2017, 7:45pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/14 "2017-12-30T19:45:38Z")
@KaMo, don’t rely on Global settings for SU. Global refers to what may be used as default for all programs. You are on a laptop? As you are on Win10, try r-clicking on SU desktop icon. One of the context menu options will be about graphics performance. Pick your NVidia card to be used for SU. You want the highest performance option for SU. ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [December 30, 2017, 7:48pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/15 "2017-12-30T19:48:12Z")
You could also try updating your Nvidia driver. The one you have is from early fall, the newest was released ten days ago. ---
**Author:** ![KaMo](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@KaMo](https://forums.sketchup.com/u/KaMo)\ **Post date:** [December 31, 2017, 6:07pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/16 "2017-12-31T18:07:46Z")
Tried everything you said… also updated my NVidia driver, tried the 2017 version and my screen still turns completely black after 2 minutes … ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [December 31, 2017, 6:23pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/17 "2017-12-31T18:23:51Z")
> [@KaMo](#): > > my screen still turns completely black You mean the whole computer screen, not only the inside of your SketchUp window? The only time I have seen this was when a graphics card in my old computer failed. It first started blacking out in SketchUp (logically, as it taxes the GPU much more than other applications) but afterwards it started failing in other applications too. So a hardware fault is also a possibility. Is the cooling system in your PC and on the graphics card functioning normally? The Nvidia control panel has also, if I remember right, a function to monitor the operating temperature. ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [December 31, 2017, 6:55pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/18 "2017-12-31T18:55:14Z")
> [@KaMo](#): > > my screen still turns completely black Following @Anssi hardware concerns, a completely black screen could also mean a monitor is going bad which recently happened to me. Other bad monitor symptoms included monitor driver reloading and the screen display restored and once even got a BSOD. Reportedly a recent Windows 10 update has also affected a few monitors using NVidia cards though graphic driver update fixed that issue for many of those people. Are you referring to the entire screen or just the SU workspace? **[Speccy](https://www.piriform.com/speccy)** is a free app from the developer of CCleaner that provides a detailed review of your computer including temperatures of different hardware components. ---
**Author:** ![KaMo](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@KaMo](https://forums.sketchup.com/u/KaMo)\ **Post date:** [December 31, 2017, 7:42pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/19 "2017-12-31T19:42:23Z")
Sorry for the confusion, i meant the SU window only (i can still see the tools and everything else). This is a brand new laptop I am starting to think that there is something linked with Windows 10… ![Capture](https://global.discourse-cdn.com/sketchup/original/3X/a/2/a2eb9ef4b3be9e4bc6d897d2a44b79c5d873c15c.PNG) ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [December 31, 2017, 8:53pm UTC](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465/20 "2017-12-31T20:53:51Z")
That looks like a graphics driver issue. Did you check with the NVidia site for a driver update instead of relying on Windows update? In SU, when you go to Window \> Preferences \> OpenGL \> Graphics card detail, does it say you are using the NVidia card? [Next page](https://forums.sketchup.com/t/black-screen-on-sketchup-pro-2018/55465.md?page=2)