# Automatic closing of the prgm after few secondes

**URL:** <https://forums.sketchup.com/t/automatic-closing-of-the-prgm-after-few-secondes/32670>\
**Category:** SketchUp\
**Tags:** installation\
**Created:** [October 24, 2016, 9:21am UTC](https://forums.sketchup.com/t/automatic-closing-of-the-prgm-after-few-secondes/32670 "2016-10-24T09:21:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![carlto65](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@carlto65](https://forums.sketchup.com/u/carlto65)\
**Post date:** [October 24, 2016, 9:21am UTC](https://forums.sketchup.com/t/automatic-closing-of-the-prgm-after-few-secondes/32670/1 "2016-10-24T09:21:53Z")

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Hello

I have installed Sketchup 2016 on my Toshiba Z30-B-11R, with Graphic card Intel HG Graphics 5500, FUll HD Screen. And I can not run the programs. I mean it start normally and after one action the program closed ( or crash) .

I think this is link with the Graphics card …

Someone can help me on this issue ?

Thanks in advance. BR Carlito

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**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\
**Post date:** [October 24, 2016, 5:07pm UTC](https://forums.sketchup.com/t/automatic-closing-of-the-prgm-after-few-secondes/32670/2 "2016-10-24T17:07:47Z")

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disable “Window \> Preferences \> OpenGL \> Use Hardware Acceleration” and restart SU.

… or buy a [capable Notebook](http://help.sketchup.com/en/article/36208) w/ a dedicated graphics card, preferably a nVidia GeForce GT(X).

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**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\
**Post date:** [October 24, 2016, 9:34pm UTC](https://forums.sketchup.com/t/automatic-closing-of-the-prgm-after-few-secondes/32670/3 "2016-10-24T21:34:20Z")

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@carlto65 , There is a known issue with Intel HD Graphics 5500. Please see [SketchUp 2015 (64-bit) and Intel HD Graphics 5500](http://forums.sketchup.com/t/sketchup-2015-64-bit-and-intel-hd-graphics-5500/10723) for details and workaround (install SketchUp 32 bit).

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**Author:** ![carlto65](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@carlto65](https://forums.sketchup.com/u/carlto65)\
**Post date:** [October 25, 2016, 2:59pm UTC](https://forums.sketchup.com/t/automatic-closing-of-the-prgm-after-few-secondes/32670/4 "2016-10-25T14:59:23Z")

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Hi,

Thanks for your comments.  
I did some research on Intel HD graphic and come to the same point not compatible 64 bit version …  
And I came to the same conclusion… TOshiba nice for office but not good for graphics.  
I have tried now the 32 bit and it seems more stable, I have work on simle personal project and no crsh so far.

Thanks Have a nice day.Carlito

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**Author:** ![carlto65](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@carlto65](https://forums.sketchup.com/u/carlto65)\
**Post date:** [October 25, 2016, 3:00pm UTC](https://forums.sketchup.com/t/automatic-closing-of-the-prgm-after-few-secondes/32670/5 "2016-10-25T15:00:46Z")

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Dear Yogesh,

Thanks for your comments, I installed the 32 bit version and it works so far, not crash after 1 minute.

I wish a nice day. Carlito