Annual renewal subscription for Pro is out. Not possible to log in?

I have had and still have annual subscription to Sketchup Pro but now it is suddenly gone out and I cant start my 2021 og Sketchup ! Please help !!!

Your subscription hasn’t been assigned to anyone yet. Sign into the management page, and under Members add yourself as the user:

https://ecom-prd.trimblepaas.com/ecom/portal#/subscription

Not sure why it became unassigned.

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