All SketchUp free files are opening up as blank

Hi There,

I’m new to the forum. I went to open a Sketchup file that was stored with my Trimble account, and it is opening as a blank screen, apart from the toolbars which are still there. The model is not, along with any of the axis as well. I then went and tried all my other SketchUp files and they are doing the same. The thumbnails show the model but when I go to open them the screen is blank. I have tried accessing this through Trimble Connect and the SketchUp web browser, and I’m still getting the same results. Any advice on how to recover these models would be greatly appreciated.

Many thanks.