# AI Render not working

**URL:** <https://forums.sketchup.com/t/ai-render-not-working/349259>\
**Category:** Pro\
**Tags:** render\
**Created:** [August 20, 2026, 9:03am UTC](https://forums.sketchup.com/t/ai-render-not-working/349259 "2026-08-20T09:03:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![thomas.heeg](https://avatars.discourse-cdn.com/v4/letter/t/7cd45c/32.png) [@thomas.heeg](https://forums.sketchup.com/u/thomas.heeg)\
**Post date:** [August 20, 2026, 9:03am UTC](https://forums.sketchup.com/t/ai-render-not-working/349259/1 "2026-08-20T09:03:47Z")

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Hi, I have a Problem with the SketchUp AI render feature there are no default pre prompts and I cannot generate a scene with the Render it wont let me click the button. As seen in the Pictures. I already de and reinstalled sketchUP and deleted the Loginfile in the Appdata-folder, nothing helps. I can see that i still have 120 credits left and the AI assistant is working just fine I can generate models from pics etc. but just the AI render is not working.

 ![image](https://global.discourse-cdn.com/sketchup/original/4X/9/3/4/934ba36a4cbf4d8414edc9142b5cd937cd47f336.png)

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**Author:** ![Jacques](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jacques/32/106843_2.png) [@Jacques](https://forums.sketchup.com/u/Jacques)\
**Post date:** [August 21, 2026, 6:54pm UTC](https://forums.sketchup.com/t/ai-render-not-working/349259/2 "2026-08-21T18:54:41Z")

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Hi,

Could you update the extension to the latest version and let us know if that fixes the issue?

[https://extensions.sketchup.com/extension/7bfb6011-ee6b-4c16-9cce-9d35a3ad5b8c/ai-render](https://extensions.sketchup.com/extension/7bfb6011-ee6b-4c16-9cce-9d35a3ad5b8c/ai-render)

Best,

Jacques

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<div class="post-metadata">

**Author:** ![thomas.heeg](https://avatars.discourse-cdn.com/v4/letter/t/7cd45c/32.png) [@thomas.heeg](https://forums.sketchup.com/u/thomas.heeg)\
**Post date:** [August 24, 2026, 9:00am UTC](https://forums.sketchup.com/t/ai-render-not-working/349259/3 "2026-08-24T09:00:57Z")

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Hi Jacques,

sadly this did not fix the issue.

But I noticed that the AI-Render is working for some projects with small sizes (5-35MB) but again not all of them and there is a difference if i save/open the model local or via company servers.

Is it more of a graphicscard issue?

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<div class="post-metadata">

**Author:** ![Jacques](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jacques/32/106843_2.png) [@Jacques](https://forums.sketchup.com/u/Jacques)\
**Post date:** [August 24, 2026, 5:35pm UTC](https://forums.sketchup.com/t/ai-render-not-working/349259/4 "2026-08-24T17:35:35Z")

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If you only see the Auto preset, it’s likely a network issue. How’s your connection? Is it good?

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<div class="post-metadata">

**Author:** ![thomas.heeg](https://avatars.discourse-cdn.com/v4/letter/t/7cd45c/32.png) [@thomas.heeg](https://forums.sketchup.com/u/thomas.heeg)\
**Post date:** [August 25, 2026, 6:40am UTC](https://forums.sketchup.com/t/ai-render-not-working/349259/5 "2026-08-25T06:40:07Z")

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down and upload at about 275 Mbps. Saved some files local and testet them, at most of them the AI-Render doesnt work.