3DBI SketchUp trial activation error – “Activation usage limit reached” on first installation

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Hello,

I am experiencing the same activation issue with the 3DBI SketchUp extension.

When I try to activate the trial using:

3DBI-SKETCHUP-TRIAL-14DAYS

I receive the message:

Activation usage limit reached

This is my first installation for this project. I already tried:

  • uninstalling the extension
  • removing the KGdev_BI3D plugin folder
  • cleaning AppData (Roaming / Local / LocalLow)
  • reinstalling from Extension Warehouse
  • restarting SketchUp and Windows

The issue still persists.

I am currently working on a warehouse layout model to integrate SketchUp with Power BI using 3DBI, where component IDs must match storage locations for visualization and inventory tracking.

Could you please reset the trial activation or provide a temporary evaluation key?

Thank you.

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2

If the error seems to be about the extension, you could email info@informaxyz.com to see what they suggest. hi@informaxyz.com and sales@informaxyz.com are two other email addresses I found.

In chatting with Google (Gemini), it suggested this as a template for contacting their support (some of this doesn’t apply if it’s the only time you have installed. Modify those parts to make sense for your case):

Hello INFORMAXYZ Support,

I am writing to request a manual reset of my 3DBI license activations. I am currently receiving an “activation limit reached” error when trying to use the software.

Reason for Reset: [Insert reason: e.g., Moved to a new computer / Reinstalled Windows / Old machine crashed]

License Details:

  • Activation Key: [Insert your key here]
  • Order Number: [Insert if known]
  • Email Used for Purchase: [Insert your email]

Could you please clear the previous activations so I can register my current device?

Thank you,
[Your Name]

3

Or ping @kengey :slight_smile:

4

Could it be that you have already installed the trial on another occasion and want to install it again?

If you had a license purchased, the key would be different, right?

5

No, I have never installed or used the trial version before on this workstation.

This is my first attempt to activate the extension using the public trial key:

3DBI-SKETCHUP-TRIAL-14DAYS

However, I immediately receive the message:

Activation usage limit reached.