# 3D Warehouse Overhaul (Problems?) **URL:** \ **Category:** Warehouses\ **Tags:** 3dwarehouse, bug, thumbnails\ **Created:** [October 9, 2019, 11:51pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767 "2019-10-09T23:51:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [October 9, 2019, 11:51pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/1 "2019-10-09T23:51:19Z")
Hello! šŸ˜€ So, Iā€™ve recently been uploading a bunch of models to the 3D Warehouse lately, and Iā€™ve seen some changes today. The UI seems to have changed, and Iā€™m curious as to what the features are. However, there were a few immediate problems/inconveniences I noticed. One of the things I noticed was that when I looked at the page which contains the models Iā€™ve uploaded, the 3D Warehouse fails to display the model thumbnails. The web-based version, on the other hand, does successfully display the model thumbnails. ![27%20PM](https://global.discourse-cdn.com/sketchup/original/3X/6/b/6b4242e637a40d904b05657fd54b75b852edaadb.jpeg) Another thing I noticed was that not all of my models would ever be displayed at once; only my most recent ones. I can filter for any model I have uploaded, but I can never view them all at once. This is making it especially difficult for sorting my models into collections. šŸ˜¬ Iā€™m not sure if this is already known, but Iā€™m just posting this as a warning/notification. (Please do let me know if this post was unnecessary). ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [October 10, 2019, 1:22am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/2 "2019-10-10T01:22:06Z")
Hey Cameron, thanks for the report. We did push a major update today and are looking into this issue. We had one other report like it. One question: when you say not all your models are not displayed at once, is that in SketchUp, or in a browser, or both? ---
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [October 10, 2019, 1:35am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/3 "2019-10-10T01:35:15Z")
This problem occurred in both SketchUpā€™s internal browser and the web-based version. ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [October 10, 2019, 2:22am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/4 "2019-10-10T02:22:53Z")
Thanks Cameron. ---
**Author:** ![kevinm1](https://avatars.discourse-cdn.com/v4/letter/k/258eb7/32.png) [@kevinm1](https://forums.sketchup.com/u/kevinm1)\ **Post date:** [October 10, 2019, 3:01am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/5 "2019-10-10T03:01:25Z")
Iā€™ve noticed the same display problem. When I open 3DWarehouse in a web browser, everything is fine. If I open it through the Sketchup program and search for a model, the list of results does not show any thumbnails. All of the search results just display a logo that sort of looks like a sun and mountains. If I click on the ā€œquickviewā€, the quickview window pops up and the modelā€™s image appears normal. Itā€™s just the main list of search results that isnā€™t showing any images. Iā€™m using Sketchup Make version 17.0.18899 64-bit and Windows 7. ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [October 10, 2019, 3:05am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/6 "2019-10-10T03:05:57Z")
Thanks for the info Kevin, it will help us track down the issue. ---
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [October 10, 2019, 10:09am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/7 "2019-10-10T10:09:29Z")
Oh yeahā€¦ One more thing. In the SketchUp Make internal browser, when I tried to view the full model details, I would click on the model thumbnail and nothing would happen. The text near the cursor would say ā€œview modelā€, but it wouldnā€™t allow me to do so. ---
**Author:** ![martink](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@martink](https://forums.sketchup.com/u/martink)\ **Post date:** [October 10, 2019, 11:35am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/8 "2019-10-10T11:35:28Z")
Continuing the discussion from [3D Warehouse Overhaul (Problems?)](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767): Same issues here. Using SketchUp Make 2017 on PC I cannot see any of the image previews in the 3D warehouse. Browser based works fine and can still see images in the components tray. ---
**Author:** ![Gio77](https://avatars.discourse-cdn.com/v4/letter/g/cdc98d/32.png) [@Gio77](https://forums.sketchup.com/u/Gio77)\ **Post date:** [October 10, 2019, 2:35pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/9 "2019-10-10T14:35:16Z")
Im having the same issue, no image previews. Using SU 2017 on MAC. ---
**Author:** ![jakub](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@jakub](https://forums.sketchup.com/u/jakub)\ **Post date:** [October 10, 2019, 5:15pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/10 "2019-10-10T17:15:58Z")
@anon72365415 Thanks for reporting this issue. Weā€™ve pushed some updates to 3D Warehouse this morning that should fix the missing thumbnails. ---
**Author:** ![kevinm1](https://avatars.discourse-cdn.com/v4/letter/k/258eb7/32.png) [@kevinm1](https://forums.sketchup.com/u/kevinm1)\ **Post date:** [October 10, 2019, 9:48pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/11 "2019-10-10T21:48:44Z")
confirmed working. Thanks! ---
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [October 10, 2019, 10:01pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/12 "2019-10-10T22:01:16Z")
The thumbnail issue is indeed solved. The other issue persists, though. I still canā€™t view all of my models at once. ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [October 11, 2019, 1:09am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/13 "2019-10-11T01:09:56Z")
Hi Cameron, glad we got part of this fixed. When you want to view all of your models, how are you navigating there? There are two ways - click on your avatar name, or click on the Models link under your avatar. Are you using either of these? ---
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [October 11, 2019, 11:46am UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/14 "2019-10-11T11:46:52Z")
It does not seem to matter which way I navigate there. On a good day, roughly half of (I donā€™t know anymore, since the 3D Warehouse doesnā€™t seem to display a model count anymore) of my models will be loaded, but most of the time it only displays the 20-somthing models I uploaded last week. ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [October 11, 2019, 12:17pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/15 "2019-10-11T12:17:16Z")
Hmm thatā€™s really strange. Did this issue start with this latest release? ---
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [October 11, 2019, 1:38pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/16 "2019-10-11T13:38:20Z")
Yes it did. It started immediately after the new release (which was at approximately 2:15 EST on Wednesday, I think). ---
**Author:** ![IronKrzysiek](https://avatars.discourse-cdn.com/v4/letter/i/a8b319/32.png) [@IronKrzysiek](https://forums.sketchup.com/u/IronKrzysiek)\ **Post date:** [October 11, 2019, 1:48pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/17 "2019-10-11T13:48:56Z")
What happened with all liked models or catalogs?? All models and collections just disappearedā€¦only those added to folders are availableā€¦a few years of collecting just gone because you are changing something what was working fineā€¦GREAT! ---
**Author:** ![ross](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ross/32/11537_2.png) [@ross](https://forums.sketchup.com/u/ross)\ **Post date:** [October 11, 2019, 2:18pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/18 "2019-10-11T14:18:48Z")
Hey Cameron, can you ping me with your user ID for 3D Warehouse? Go to your user page and ping me the url. Or you can just PM me the email you use with the site. Thanks, Ross ---
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [October 11, 2019, 2:22pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/19 "2019-10-11T14:22:06Z")
[https://3dwarehouse.sketchup.com/manage/uf56ae02a-f2f5-4a61-8a28-43d017b6d13e?nav=models](https://3dwarehouse.sketchup.com/manage/uf56ae02a-f2f5-4a61-8a28-43d017b6d13e?nav=models) ---
**Author:** ![ross](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ross/32/11537_2.png) [@ross](https://forums.sketchup.com/u/ross)\ **Post date:** [October 11, 2019, 2:22pm UTC](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767/20 "2019-10-11T14:22:44Z")
Thank you. We will look into this this morning and have an answer for you shortly. [Next page](https://forums.sketchup.com/t/3d-warehouse-overhaul-problems/105767.md?page=2)