# 3D Warehouse not loading my models **URL:** \ **Category:** 3D Warehouse\ **Tags:** 3dwarehouse, bug\ **Created:** [March 5, 2020, 9:43pm UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250 "2020-03-05T21:43:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [March 5, 2020, 9:43pm UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/1 "2020-03-05T21:43:36Z")
Before anyone asks, I cannot do anything code-related, and features like DevTools are completely useless to me. ☹ I’ve uploaded a couple models within the last 48 hours, and their thumbnails are refusing to load. ![Screen Shot 2020-03-05 at 12.49.32 PM](https://global.discourse-cdn.com/sketchup/original/3X/1/d/1ddef7865fa0b6ef4538fd0002efdcdc2f48224c.jpeg) ![Screen Shot 2020-03-05 at 4.28.32 PM](https://global.discourse-cdn.com/sketchup/original/3X/f/1/f1b70c57ac40d3ba1c5d10f7d2a91dca36d3567d.png) Now I understand that it takes some time for these things to load, but it’s been days since I’ve posted these models and the thumbnails still haven’t loaded. I can still download the model, so that seems to be working fine. I don’t know what else could be wrong though. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 6, 2020, 3:08am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/2 "2020-03-06T03:08:23Z")
I don’t see any errors in the page. Something stopped it rerendering. @psaal @TheGuz ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [March 6, 2020, 3:27am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/3 "2020-03-06T03:27:07Z")
Hey @anon72365415 would you mind deleting the model at [https://3dwarehouse.sketchup.com/model/bd336db9-6bef-471b-b41f-35a715b7bd1a/GMD-GP40-2W-Guilford-Rail-System](https://3dwarehouse.sketchup.com/model/bd336db9-6bef-471b-b41f-35a715b7bd1a/GMD-GP40-2W-Guilford-Rail-System) and reuploading it? One of our renderers appears to have gotten stuck on it and I think this will solve the problem for this one model. We’ve identified the source of the problem and I think it’s been fixed. Sorry for the trouble and thanks for sharing your great work! ---
**Author:** ![anon72365415](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon72365415](https://forums.sketchup.com/u/anon72365415)\ **Post date:** [March 6, 2020, 11:22am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/4 "2020-03-06T11:22:56Z")
I would not mind deleting it at all. Thank you for the help! 😀 ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [March 6, 2020, 2:25pm UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/5 "2020-03-06T14:25:16Z")
Thanks Cameron, looks like that worked. 🙂 ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 6, 2020, 3:50pm UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/6 "2020-03-06T15:50:13Z")
Thanks Peter. I had the same problem yesterday but it seems to be working fine now. ![Screenshot - 3_6_2020 , 9_49_11 AM](https://global.discourse-cdn.com/sketchup/original/3X/7/e/7e1679aa72b8e4dbb46866794987be3b972da798.png) ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:05am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/7 "2022-10-29T01:05:00Z")
for some weird reason, this could actually taking like several minutes even when it’s small. ![stuck on this](https://global.discourse-cdn.com/sketchup/original/3X/a/1/a1c4426438f34a60919bcd662eec397fa0ffc131.png) ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:05am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/8 "2022-10-29T01:05:16Z")
like 30 minutes ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:05am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/9 "2022-10-29T01:05:32Z")
or 1 to 5 hours ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2022, 1:13am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/10 "2022-10-29T01:13:14Z")
> [@angus2](#): > > this could actually taking like several minutes even when it’s small. I’m curious. How does the rendering time affect your model? Why is the rendering time an issue?What problem does this create for you? ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:20am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/11 "2022-10-29T01:20:46Z")
It took like 15 minutes and it still not showing thumbnail while rendering. ---
**Author:** ![RLGL](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/rlgl/32/44295_2.png) [@RLGL](https://forums.sketchup.com/u/RLGL)\ **Post date:** [October 29, 2022, 1:21am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/12 "2022-10-29T01:21:49Z")
> [@angus2](#): > > It took like 15 minutes and it still not showing thumbnail while rendering What is the big deal? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2022, 1:23am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/13 "2022-10-29T01:23:02Z")
> [@angus2](#): > > It took like 15 minutes and it still not showing thumbnail So what? How does that impact your modeling? This is a hobby for you, right? So how does the time it takes for the thumbnail to render affect your modeling? Move on to your next model and let the Warehouse do its thing. ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:23am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/14 "2022-10-29T01:23:45Z")
what if it’s forever? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2022, 1:24am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/15 "2022-10-29T01:24:49Z")
What if it is? So what? Again, explain how that affects your modeling practice. It hasn’t been “forever” in the past. No reason to expect it will be this time. ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:25am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/16 "2022-10-29T01:25:40Z")
this affects when lots of models in other users being rerendered ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2022, 1:26am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/17 "2022-10-29T01:26:55Z")
What other users are using your models? Do you think they are just sitting around waiting for you to upload your models? ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:27am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/18 "2022-10-29T01:27:18Z")
not really ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2022, 1:28am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/19 "2022-10-29T01:28:33Z")
> [@angus2](#): > > not really So then it doesn’t really matter if it take 30 minutes or an hour for the Warehouse to render the thumbnail for your models. ---
**Author:** ![angus2](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@angus2](https://forums.sketchup.com/u/angus2)\ **Post date:** [October 29, 2022, 1:29am UTC](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250/20 "2022-10-29T01:29:09Z")
oh, ok [Next page](https://forums.sketchup.com/t/3d-warehouse-not-loading-my-models/118250.md?page=2)