# 3 D warehouse suddenly won't import directly into my model, it freezes **URL:** \ **Category:** 3D Warehouse\ **Created:** [January 24, 2025, 11:00pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623 "2025-01-24T23:00:42Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 24, 2025, 11:00pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/1 "2025-01-24T23:00:42Z")
3 D warehouse suddenly won’t import directly into my model, it freezes. I have to do a force quit. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [January 24, 2025, 11:13pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/2 "2025-01-24T23:13:39Z")
There was a problem a short while ago, that should be fixed. Is it still failing? > [@Sketchup Collection "Load More" Not working](https://forums.sketchup.com/t/sketchup-collection-load-more-not-working/310617/3): > > Hmmm I see it too, but only when inside a collection. Can’t go below 16 lines (so 64 models) I think I remember @TheGuz mentioning that there was a (bugged) limit back when the new warehouse was introduced, a limit in the collections. I wonder if it’s linked. ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 24, 2025, 11:34pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/3 "2025-01-24T23:34:04Z")
Yes, just tried and same. Will have to force quit. Kim Schneider paperbark landscape design LLC, principal ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [January 25, 2025, 4:58am UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/4 "2025-01-25T04:58:07Z")
Hi, Kim - I removed the personal data. Don’t do that - bad people will scrape it. We did a quick release a couple of hours ago to fix the Collections loading, as Colin mentioned. Are you able to import now? b ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 2:31pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/5 "2025-01-25T14:31:08Z")
Hi Barry, No - still same Kim ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [January 25, 2025, 2:34pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/6 "2025-01-25T14:34:37Z")
@paperbark.co Remove your personal info from your post as @Barry said. It’s for your own good!! ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 2:52pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/7 "2025-01-25T14:52:23Z")
Thank you - I think I got them all. Kim Schneider ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [January 25, 2025, 3:01pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/8 "2025-01-25T15:01:25Z")
@paperbark.co : No, you didn’t. I can still see phone numbers… Probably coming from an automated email signature. You don’t have to use email to reply here. Use the forum website on your computer or on your phone. ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 3:13pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/9 "2025-01-25T15:13:46Z")
thank you - I think I’ve got it now, appreciate your help ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [January 25, 2025, 4:23pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/10 "2025-01-25T16:23:23Z")
You may need to clear your browser’s cache to get a fresh page. ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 4:49pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/11 "2025-01-25T16:49:05Z")
Did you get my copy of the model? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [January 25, 2025, 4:53pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/12 "2025-01-25T16:53:02Z")
To whom are you addressing your question? ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 5:04pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/13 "2025-01-25T17:04:40Z")
you, I sent via email to your email address a wetransfer ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [January 25, 2025, 5:07pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/14 "2025-01-25T17:07:29Z")
> [@paperbark.co](#): > > I sent via email to your email address a wetransfer That doesn’t work. That email address isn’t actually mine. ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 5:12pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/15 "2025-01-25T17:12:27Z")
> **[Jaimees garden .skp](https://wetransfer.com/downloads/0dd320ea3e310b89b9c90bd49eb07fa920250125145627/b06f4f?t_exp=1738076187&t_lsid=9c239c3c-e3fa-4d17-830e-824d5f97efe6&t_network=link&t_rid=ZW1haWx8Njc5NGZiOWNjYzkyNDUzMjI0MDcxMzc3&t_s=download_link&t_ts=1737817003&utm_campaign=TRN_TDL_05&utm_source=sendgrid&utm_medium=email&trk=TRN_TDL_05)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 5:13pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/16 "2025-01-25T17:13:14Z")
ok, here it is, thank you ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [January 25, 2025, 5:19pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/17 "2025-01-25T17:19:36Z")
OK. I’ve got your file. What are you trying to add from the 3D Warehouse? See if you can add the component in the attached model. I did my usual cleanup. I fixed incorrect tag usage, purged unused stuff, and reduced some excessively large texture images. ![Screenshot - 1_25_2025 , 11_21_23 AM](https://global.discourse-cdn.com/sketchup/original/3X/4/c/4c54788027d1d559b49a007bb928a2f122954b8e.png) ![Screenshot - 1_25_2025 , 11_21_51 AM](https://global.discourse-cdn.com/sketchup/original/3X/f/7/f75a60067ca1bf46039153943bfbef1adec036db.png) ![Screenshot - 1_25_2025 , 11_22_30 AM](https://global.discourse-cdn.com/sketchup/original/3X/b/b/bb80f3c14a2421f9bbe29d20b5cfe8f957b66a39.png) [Jaimees garden purged .skp](https://forums.sketchup.com/uploads/short-url/b2PpM6LiyvjFfbrtUvqi1AzDLAQ.skp) (11.5 MB) Note that cleaning up the model reduced the file size by 62%. ---
**Author:** ![paperbark.co](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@paperbark.co](https://forums.sketchup.com/u/paperbark.co)\ **Post date:** [January 25, 2025, 5:53pm UTC](https://forums.sketchup.com/t/3-d-warehouse-suddenly-wont-import-directly-into-my-model-it-freezes/310623/18 "2025-01-25T17:53:15Z")
Yes! that worked. Thank you