# 2020 Pro Installation keeps failing **URL:** \ **Category:** Pro\ **Tags:** sketchup-2020\ **Created:** [March 31, 2020, 5:34pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455 "2020-03-31T17:34:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 5:34pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/1 "2020-03-31T17:34:22Z")
Hello all, I was upgrading to 2020 Pro from 2019 Pro on a nonprofit license. I downloaded the wizard file like normal and began the install. Before it even installed it said that it needed to “restart”, this is when it all started going south. When it restarted, it said that “the wizard was interrupted before SketchUp 2020 could be completely installed” with an option below to “finish” the installation. When I hit that virtually nothing happens. There is an installshield file left on my desktop as well. I don’t know what I could have done wrong, as they don’t leave much room for error. Please help. I run a nonprofit that give free tiny homes to homeless veterans. Since the"rona" I am stuck at home with a ton of work to do and no SU! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 31, 2020, 5:40pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/2 "2020-03-31T17:40:44Z")
> [@Daen](#): > > …and began the install. To begin the installation did you right click on the downloaded installer file and choose Run as administrator? ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 5:45pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/3 "2020-03-31T17:45:35Z")
No sir, I will try that now. ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 5:46pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/4 "2020-03-31T17:46:53Z")
Same thing sadly. I really appreciate the suggestion! ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 6:01pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/5 "2020-03-31T18:01:14Z")
![Untitled](https://global.discourse-cdn.com/sketchup/original/3X/1/9/1906d377efa69257d61b5504a5df32164d3151c5.jpeg) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 31, 2020, 6:04pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/6 "2020-03-31T18:04:45Z")
Do you have something running like firewall or anti-virus software that might be picking on SketchUp’s installer? ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 6:11pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/7 "2020-03-31T18:11:28Z")
I have indeed switched to AVG (free) since last time I updated my license. I can’t say whether or not this is interfering as honestly, I’m surprised I can tie my shoes. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 31, 2020, 6:16pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/8 "2020-03-31T18:16:51Z")
Perhaps you can tell AVG that SketchUp is one of the good guys and it’ll let the install go through. (Remember to right click on the installer and choose Run as administrator when you do install SketchUp.) > [@Daen](#): > > I’m surprised I can tie my shoes. I can show you how to tie your shoes so they’ll stay tied unless you want to untie them. 😃 ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 6:23pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/9 "2020-03-31T18:23:51Z")
I just use super glue so they look tied. I tried to go offline, disabled AVG, and retried installation again. No dice. This sucks. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 31, 2020, 6:26pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/10 "2020-03-31T18:26:58Z")
The SketchUp installation normally requires an internet connection. ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 6:29pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/11 "2020-03-31T18:29:04Z")
I downloaded the full version that “let’s you do it offline”. The other link that I downloaded won’t work anymore. It just downloads as a blank page looking icon. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 31, 2020, 6:30pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/12 "2020-03-31T18:30:20Z")
Where did you download from? Try: [Download All | SketchUp](https://www.sketchup.com/download/all) ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 6:34pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/13 "2020-03-31T18:34:18Z")
I was using the link from my retailer, but I tried that one with no effect. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 31, 2020, 6:39pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/14 "2020-03-31T18:39:24Z")
Who is the retailer? Have you tried a cold reboot of the computer? Unfortunately the message you are getting doesn’t seem to provide a whole lot of information. Maybe @colin would be able to sort you out. ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 6:50pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/15 "2020-03-31T18:50:10Z")
![Untitled](https://global.discourse-cdn.com/sketchup/original/3X/3/1/3135f96f6f11c1392ec730832599a28ae79d75c2.jpeg) ![Untitled 2](https://global.discourse-cdn.com/sketchup/original/3X/f/3/f3cbe1517e854c9f0e1a2e21a1bdf60d7b684413.jpeg) ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 6:50pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/16 "2020-03-31T18:50:49Z")
I did a system restore to earlier today and this is what happened as soon as I started up. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 31, 2020, 6:56pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/17 "2020-03-31T18:56:54Z")
That’s new information. I wonder if @DanRathbun would have any insight. ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 7:07pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/18 "2020-03-31T19:07:57Z")
I tried deleting all of the C++ packets and tried again, no luck. ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [March 31, 2020, 7:10pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/19 "2020-03-31T19:10:38Z")
> [@Daen](#): > > tried again, no luck. Are you really offline? The installer is trying to download the required packages from the Microsoft website, and apparently failing. ---
**Author:** ![Daen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daen/32/87328_2.png) [@Daen](https://forums.sketchup.com/u/Daen)\ **Post date:** [March 31, 2020, 7:16pm UTC](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455/20 "2020-03-31T19:16:24Z")
Thank you for jumping in on this, that was from a different attempt. I was just coming back on again from a system restore restart when I got those last messages. [Next page](https://forums.sketchup.com/t/2020-pro-installation-keeps-failing/120455.md?page=2)