#!! NEW UPDATE 2/22/17 !!
Howdy everybody! As you may have noticed, SketchUp Pro 2017 M2 is here! 2017 does have some additional System Requirements as compared to earlier versions of SketchUp. We’ve had some reports of users installing 2017, double clicking the EXE, and nothing happens. We modified the M2 release so that our bug reporting software (bugsplat) will start up and should create a crash report now. Please make sure and install the latest version of SketchUp to get this crash report.
There are a few issues that could cause this behavior:
#1. Video card driver out of date. Please try the steps found here to update your video card driver
1A: If you have a built in video card (like an Intel 4600), you may need to contact your computer manufacturer to get the latest driver (ie Dell, HP, etc).
1B: If you are having trouble getting an updated driver for your Intel video card, please try the steps found in this forum page from Yogesh.
#2. If you have multiple video cards, you may need to set which one SketchUp uses, please follow the steps found here
** Previous UPDATE **
If SketchUp then launches but crashes after launch, we’ve seen some issues where the Microsoft Visual Studio C++ 2015 Redistributable that SketchUp 2017 requires to run needs to be reloaded to let SketchUp run. Please try the following:
- Quit SketchUp (and LayOut)
- Go to Add/Remove Programs and uninstall the Microsoft Visual Studio C++ 2015 Redistributable (there may be a 32-bit and 64-bit version)
- Re-run the SketchUp 2017 installer as a Repair (you can download it here if you need it: http://www.sketchup.com/download/all)
- Start SketchUp
This should get that library reset so that SketchUp can get running for you.