Artisan and ProfileBuilder2 don’t work for me in 2017 because of ‘a valid license cannot be found’. Strange though because these were installed from the extension warehouse Any suggestions?

I don’t have a solution for your problem but since I plan to sell extensions through the extension warehouse myself I’m also curious about this. I actually have no idea if the license is connected to your SketchUp license, your email address, a specific SketchUp install or anything else.

What will happen next, what you should do [image]

@IAho - your solution doesn’t work for me. I don’t have the option to ‘update license’ in the manager window. What’s also strange is that the warehouse is reporting my PB2 as a trial license…?! I have bought it from the warehouse and have been using it since it was released…???

I am having the same problem with ProfileBuilder2. Very frustrating.

Profile Builder 2.1 doesn’t pose a problem for me on SU2017, but several others do. Also take a look at License Woes - Extension Warehouse - #3 by Julian_Smith

Just found out I had bought the PB2 license using another email account. Is there any way to move all my existing licenses on several email accounts to 1 Trimble account?

Hi maxB, Did you ever resolve the issue? I’m having the same problem.

I think I just logged out of the SketchUp extension warehouse and logged in with my 2nd account. There’s no way to merge both accounts but at least all plugins work again.

I have the same problem ! bloody confusing Pretty Basic question then for any SU support… If I purchased an extension under one login account … Can I use that extension logged in under another login? or do I have to keep flipping extension logins to use different installed plugins? At the momen…

2017: extensions license not found

Technical Problems Warehouses

mtrimble November 9, 2016, 6:34pm 6

The Extension Manager “Update License” button does not seem to work.

License Woes - Extension Warehouse

Topic		Replies	Views
License Woes - Extension Warehouse Extension Warehouse license-problems	34	9083	March 18, 2019
Problem with extension license Extensions	4	2749	July 17, 2019
SketchUp 2019 subscription license not working with Extension Warehouse licenses? SketchUp license	7	1915	November 4, 2021
Extension License Missing Extensions	7	193	March 11, 2025
The problems with trial extensions has not yet been solved Extension Warehouse	4	2028	June 22, 2019

2017: extensions license not found

Related topics