Technical Problems

Warehouses If you're having a problem with either 3D Warehouse or Extension Warehouse, or wish to report a bug, do so in this category. SketchUp If you're having a problem in SketchUp, or wish to report a bug, do so in this category. Known Issues "Known Issues" are problems which we, the SketchUp team, have reported and are actively tracking. These issues are in active development and we may need your feedback to figure out why the problem is happening, or we may have suggestions to offer for you to work around the problem. Campus If you’re experiencing any issues with our Learning Campus please leave a response here. Be sure to include as much detail regarding the issue as possible including screenshots and browser information so we can reproduce the issue more easily. LayOut If you're having a problem in LayOut, or wish to report a bug, do so in this category. SketchUp for Web SketchUp Free is the new web based version of SketchUp and is currently in Beta. There WILL be bugs and technical problems, we’re working to address them and hope you’ll help by being as thorough as possible in your reporting of these issues. Everything posted here will be added as a bug for the product and evaluated for fix in a future update. To ensure it’s fixed as quickly as possible you’ll want to be clear and concise in your descriptions of problems. If you have a problem, search first, report second. If you see the problem already exists, respond in that thread with your new confirmation of the issue and additional issues you’ve confirmed affect the issue. Viewer If you're having a problem with either SketchUp Viewer, Mobile Viewer or HoloLens Viewer or wish to report a bug, do so in this category.
Topic Replies Activity
About the Technical Problems category 2 April 25, 2017
SU 2020 crashing when hiding line 18 April 6, 2020
Issue with Follow-Me Tool when working in very small scale 7 April 5, 2020
Why the installer must be "run as administrator" 24 April 5, 2020
Lost Working model - even After saving model, it rolled back to 4 days earlier version 1 April 5, 2020
Personal styles saving 14 April 5, 2020
Deleted wrong project 3 April 5, 2020
LayOut Color Picker in Windows - How? 16 April 5, 2020
Model objects Shift when grouping or pasting in place 3 April 4, 2020
The Dreaded - Unexpected file format 72 April 4, 2020
Does LayOut support the use of External Graphics Processors (eGPU's)? 3 April 4, 2020
Sketchup is crashing when trying to import .dwg files 3 April 3, 2020
Geometry Deformation - "undo" not possible 14 April 3, 2020
VrayCrashes or renders black after latest windows update 2 April 3, 2020
3DWarehouse download from c++ code 2 April 2, 2020
Just registered 6 April 2, 2020
2020 LayOut poor performance 41 April 1, 2020
SketchUp Pro 2020 for Mac installation silently aborts without error message 12 April 1, 2020
Have problem with my 3D connexion - Space mouse to work with sketchup, any solution will be appreciated 7 April 1, 2020
Login with Office 365 (SketchUp Shop) 1 March 31, 2020
Invalid file format 8 March 31, 2020
2019 Pro - Crashes 2 March 31, 2020
Fichier introuvable ou invalide 3 March 31, 2020
SU crashes when updating scenes thumbnails 1 March 31, 2020
Layout 2018 can't export PDF error "There was a problem exporting to this file" 208 March 31, 2020
EW broken? 15 March 30, 2020
Graphics card with OpenGL or Metal 9 March 30, 2020
"Soften Edges" tray dialog box is not completely shown 22 March 30, 2020
Panels problem 12 March 30, 2020
Broken/Triangulated surfaces 7 March 30, 2020