Technical Problems

SketchUp for Web SketchUp Free is the new web based version of SketchUp and is currently in Beta. There WILL be bugs and technical problems, we’re working to address them and hope you’ll help by being as thorough as possible in your reporting of these issues. Everything posted here will be added as a bug for the product and evaluated for fix in a future update. To ensure it’s fixed as quickly as possible you’ll want to be clear and concise in your descriptions of problems. If you have a problem, search first, report second. If you see the problem already exists, respond in that thread with your new confirmation of the issue and additional issues you’ve confirmed affect the issue. Known Issues "Known Issues" are problems which we, the SketchUp team, have reported and are actively tracking. These issues are in active development and we may need your feedback to figure out why the problem is happening, or we may have suggestions to offer for you to work around the problem. Viewer If you're having a problem with either SketchUp Viewer, Mobile Viewer or HoloLens Viewer or wish to report a bug, do so in this category. LayOut If you're having a problem in LayOut, or wish to report a bug, do so in this category. Warehouses If you're having a problem with either 3D Warehouse or Extension Warehouse, or wish to report a bug, do so in this category. SketchUp If you're having a problem in SketchUp, or wish to report a bug, do so in this category.
Topic Replies Activity
About the Technical Problems category 2 April 25, 2017
Sketchup web lost my most recent version 1 July 20, 2019
Select tool creates blocky overlay 7 July 20, 2019
Mac SU 2018 Materials Palette not working w/ 3Dconnexion Cadmouse Pro 1 July 18, 2019
Where did my extensions/plugins go? 5 July 19, 2019
SketchUp Pro 2018 Mac Materials palette not working 9 July 19, 2019
SketchUp 2019 and macOS Catalina (10.15)

We have completed our preliminary testing of SketchUp 2019 on the beta-3 (19A501i) version macOS Catalina (10.15). Unfortunately, SketchUp and LayOut both crash shortly after launching on the beta-3 version of Catalina (…

5 July 18, 2019
Changing the scale of a detail in Layout 5 July 18, 2019
iPad or laptop 2 July 16, 2019
What graphics card works best in SketchUp 2017? 57 July 16, 2019
Can't select anything in Sketch VR (Oculus) Tracker does not work 7 July 16, 2019
SkechUp Mouse/cursor 4 July 15, 2019
Want to add one more GPU 3 July 13, 2019
SketchUp file views in Mac Finder 12 July 12, 2019
SketchUp for web crashes on loading file list 3 July 12, 2019
Cursor doesn't line up with tools 2 July 12, 2019
Print only prints blank page 2 July 12, 2019
Microsoft Print to PDF: fields are empty (already tried mchandler solution) 1 July 12, 2019
Can't log into Trimble Account? 19 July 11, 2019
GeForce RTX 2060 Nvidia Settings 6 July 11, 2019
3D Warehouse not loading anything 14 July 11, 2019
Weird 'always on top' issue Sketchup 2019 Windows 7 4 July 11, 2019
Select Rectangle Issue - SketchUp Make 2017 on MacOS Mojave - 10.14.5 19 July 11, 2019
S4U make face 8 July 10, 2019
3D Warehouse model not loading 1 July 10, 2019
Model is multiplying and leaving path of itself when I orbit 4 July 10, 2019
Need SketchUp Make 2016 installer again 16 July 7, 2019
Importing DWG into 2019 20 July 7, 2019
Viewer on galaxy S8 won't open 1 July 7, 2019
SketchUp Pro 2019 Does not open. Hardware acceleration is unsupported 32 July 7, 2019