Technical Problems


SketchUp for Web SketchUp Free is the new web based version of SketchUp and is currently in Beta. There WILL be bugs and technical problems, we’re working to address them and hope you’ll help by being as thorough as possible in your reporting of these issues. Everything posted here will be added as a bug for the product and evaluated for fix in a future update. To ensure it’s fixed as quickly as possible you’ll want to be clear and concise in your descriptions of problems. If you have a problem, search first, report second. If you see the problem already exists, respond in that thread with your new confirmation of the issue and additional issues you’ve confirmed affect the issue. Known Issues "Known Issues" are problems which we, the SketchUp team, have reported and are actively tracking. These issues are in active development and we may need your feedback to figure out why the problem is happening, or we may have suggestions to offer for you to work around the problem. LayOut If you're having a problem in LayOut, or wish to report a bug, do so in this category. Viewer If you're having a problem with either SketchUp Viewer, Mobile Viewer or HoloLens Viewer or wish to report a bug, do so in this category. Warehouses If you're having a problem with either 3D Warehouse or Extension Warehouse, or wish to report a bug, do so in this category. SketchUp If you're having a problem in SketchUp, or wish to report a bug, do so in this category.
Topic Replies Activity
About the Technical Problems category 2 April 25, 2017
Geolocation 4 September 19, 2019
Any way to recover downloaded extensions 15 September 19, 2019
Creating Vector image from dwg created in Layout 16 September 18, 2019
Unexpected File Format - Can anyone fix this file for me 1 September 18, 2019
Cannot Upload Sketchup Models 13 September 18, 2019
Installation problem accessing HKEY_LOCAL_MACHINE registry keys 6 September 17, 2019
Never been able to use Sketchup viewer app in my Andorid 2 September 17, 2019
Layout 2018 can't export PDF error "There was a problem exporting to this file" 194 September 17, 2019
Extension Manager Is Blank 12 September 17, 2019
Mixed Reality 3 September 17, 2019
OpenStudio Message 4 September 15, 2019
What does this (invalid id 0) error mean? 9 September 16, 2019
Did the 1903 Windows update break SketchUp? 32 September 16, 2019
SketchUp Make 2016 update advice (need 3DW access) 5 September 16, 2019
Registering new account 6 September 15, 2019
SU4S won't run on brand new chromebooks 4 September 15, 2019
My whole model disappeared/the screen is blank...? 42 September 14, 2019
Trying to open a SketchUp 2017 file with SketchUp 8 - get file version error 6 September 14, 2019
Corrupt file 2 September 14, 2019
V.15 problems 20 September 13, 2019
2D Export not working on Pro '19 4 September 13, 2019
Drastic slowdown with SketchupPro 2019 29 September 12, 2019
Pro Sketchup crashes when opening !? 9 September 12, 2019
Unbelievable start up time! 25 September 12, 2019
Snapping rotation to line/plane problems 16 September 12, 2019
My SketchUp 2019 is not opening... whenever I open it, it bug splats 36 September 9, 2019
SKETCHUP 2018 Pro crashes on startup - (win 10 - 2018 pro) bug splat 12 September 12, 2019
Make 2017 print to scale choice greyed out (PDF Creator) 8 September 11, 2019
Sketchup 2019 Pro png textureing issue 3 September 11, 2019