Technical Problems

Known Issues "Known Issues" are problems which we, the SketchUp team, have reported and are actively tracking. These issues are in active development and we may need your feedback to figure out why the problem is happening, or we may have suggestions to offer for you to work around the problem. SketchUp If you're having a problem in SketchUp, or wish to report a bug, do so in this category. LayOut If you're having a problem in LayOut, or wish to report a bug, do so in this category. Viewer If you're having a problem with either SketchUp Viewer, Mobile Viewer or HoloLens Viewer or wish to report a bug, do so in this category. Warehouses If you're having a problem with either 3D Warehouse or Extension Warehouse, or wish to report a bug, do so in this category. SketchUp for Web SketchUp Free is the new web based version of SketchUp and is currently in Beta. There WILL be bugs and technical problems, we’re working to address them and hope you’ll help by being as thorough as possible in your reporting of these issues. Everything posted here will be added as a bug for the product and evaluated for fix in a future update. To ensure it’s fixed as quickly as possible you’ll want to be clear and concise in your descriptions of problems. If you have a problem, search first, report second. If you see the problem already exists, respond in that thread with your new confirmation of the issue and additional issues you’ve confirmed affect the issue.
About the Technical Problems category [Technical Problems] (2)
Extension Warehouse Shop not working? [Warehouses] (11)
When I print some scenes lose color? ( 2 ) [LayOut] (23)
SketchUp Bugsplat - Related to VRay, but what is the actual cause of this? [Technical Problems] (10)
Where can I find the crash log file? [SketchUp] (7)
Can't get out of Wireview even when I pick monochromatic [SketchUp] (15)
Issue starting SketchUp Make 2017 when on domain network [SketchUp] (13)
My model is BLANK! ( 2 3 ) [SketchUp] (48)
Sketchup 2018 - Watermark 'Settings' Dialog Box not showing [SketchUp] (10)
Never received licensing email SketchUp Pro 2018 [SketchUp] (6)
All toolbar icons for non-native/extensions are TINY on my display [SketchUp] (7)
SketchUp won't start with selected template ( 2 3 ) [SketchUp] (46)
Selection Tool process is slow, unbearably slow ( 16 17 18 19 20 21 22 23 24 25 26 27 ) [SketchUp] (528)
Double click file open - Layout 2018 BUG? ( 2 ) [Technical Problems] (21)
Missing "Styles" window [SketchUp] (5)
No activation email ( 2 ) [SketchUp for Web] (27)
Dynamic Components Editing [SketchUp] (2)
Programable Mouse Problems – Mac [SketchUp] (2)
2017 looks for old, non-existing drive and won't load on win 10 machine [SketchUp] (5)
Running a batch file to cure the display lag on a MS Surface Pro [SketchUp] (3)
Subscription is there, but not able to assign license [SketchUp for Web] (4)
Sketchup Make 2017 Zoom Extents causes model to disappear [SketchUp] (17)
Blank screen display [SketchUp] (11)
Drawing failure, will not align properly and form surface ( 2 ) [SketchUp] (26)
Please help! [Technical Problems] (4)
Uninstalling Separately Downloaded Plugins [Technical Problems] (12)
Old Account Models are not Being Associated with New Account [Warehouses] (10)
Model not showing up [Warehouses] (11)
Su make 2017 performance [SketchUp] (14)
Help! Downloaded component made my drawing disappear [Technical Problems] (15)