Technical Problems


Known Issues "Known Issues" are problems which we, the SketchUp team, have reported and are actively tracking. These issues are in active development and we may need your feedback to figure out why the problem is happening, or we may have suggestions to offer for you to work around the problem. Viewer If you're having a problem with either SketchUp Viewer, Mobile Viewer or HoloLens Viewer or wish to report a bug, do so in this category. LayOut If you're having a problem in LayOut, or wish to report a bug, do so in this category. Warehouses If you're having a problem with either 3D Warehouse or Extension Warehouse, or wish to report a bug, do so in this category. SketchUp for Web SketchUp Free is the new web based version of SketchUp and is currently in Beta. There WILL be bugs and technical problems, we’re working to address them and hope you’ll help by being as thorough as possible in your reporting of these issues. Everything posted here will be added as a bug for the product and evaluated for fix in a future update. To ensure it’s fixed as quickly as possible you’ll want to be clear and concise in your descriptions of problems. If you have a problem, search first, report second. If you see the problem already exists, respond in that thread with your new confirmation of the issue and additional issues you’ve confirmed affect the issue. SketchUp If you're having a problem in SketchUp, or wish to report a bug, do so in this category.
Topic Replies Activity
About the Technical Problems category 2 April 25, 2017
I need to open 2018 file in 2018 2 May 22, 2019
QuadFace Tools error when SU starts 3 May 22, 2019
Layout 2018 can't export PDF error "There was a problem exporting to this file" 164 May 22, 2019
Never received a serial number/license/authorization code in email after renewing maintenance and support 3 May 22, 2019
Sketchup Pro 2018 Imports CAD drawing as a single line 20 May 22, 2019
Sketchup 2016 &2018 crash randomly. Mac, 10.14.5 Mojave 11 May 21, 2019
Unable to Handle RBZ Files? 10 May 21, 2019
Materials with transparency automatically duplicate when being applied 24 May 21, 2019
Layout without..no text line spacing..no ruler..2019 on Mac 2 May 21, 2019
RTX2080 SketchUp very slow; checkup shows no video ram, win7 14 May 21, 2019
Sketchup fails to start 4 May 20, 2019
Any ideas why 3D model export works like a charm but 2D graphic (dwg) does nothing? 2 May 19, 2019
Sketchup Pro 2019 Free Trial - print options don't work. Are they turned off on purpose? 12 May 19, 2019
Problems with printing/slicing 4 May 19, 2019
Cannot Assign/Reset Shortcuts 3 May 18, 2019
Sketchup 2019 fog - hidden menu 11 May 18, 2019
Send to Layout not working in 2017 24 May 17, 2019
How can we import a KMZ file from google earth successfully 7 May 17, 2019
Two Component windows on Mac 3 May 16, 2019
Unit measure 2 May 16, 2019
Is it possible to use ruby console to open/recover .skp file with "unexpected file format"?! 2 May 14, 2019
Exporting terrain SPK with mutliple terrain selections only displays 1 image 4 May 14, 2019
Incomplete geometry in downloaded file 4 May 13, 2019
How to make all the edges round and correct the faults 32 May 12, 2019
SketchUp Shop Challenges - What am I doing wrong? 11 May 12, 2019
SketchUp Slow to Model 17 May 11, 2019
Sketchup not saving the model 2 May 11, 2019
Sketchup Viewer (Android) Can't Sign In (SOLVED) 3 May 10, 2019
Entity Info Box not showing properly 10 May 10, 2019