I’m currently trying to build a resource which identifies driver versions which pass or fail and with which video cards so we have it as a testing resource internally, so we have fuel to when we speak with the video card manufacturer and to hopefully be able to post a reliability article about in the Knowledge Center. If you could take the time to answer 5 questions below and just post them as a new post under this topic I would greatly appreciate it (be aware, this is not a troubleshooting thread and I will delete answers that aren’t answers to keep it from getting muddy in here.):
You can find all of this information in System Information by running “msinfo” or “msinfo32” from the Run line under the Start menu.
Which version of Windows are you using? What is the make and model of your video card? What is the current driver version installed on your system? Does SketchUp crash or generate an error on launch? What version of SketchUp are you attempting to launch?
eg.
Which version of Windows are you using?
Windows 8.1 Pro 6.3.9600 Build 9600 (Microsoft Surface Pro)
What is the make and model of your video card?
Intel HD Graphics 4000
What is the current driver version installed on your system?
10.18.10.3262
Does SketchUp crash or generate an error on launch?
Launches fine, without errors or crashes.
What version of SketchUp are you attempting to launch?
SketchUp Pro 2015 15.3.334 64-bit
Note: I will be prioritizing my investigation around SketchUp 2015 as it is the only version which we are actively maintaining with patches but feel free to note if you’re using an older version. If we’re seeing that SketchUp 2015 crashes with the same card/driver that worked fine in previous versions that will be good information as well.
How about setting up a spreadsheet, like this one Hardware Report - Google Sheets. A form can be set up, like this one for that old survey Hardware Report. Someone over at SU should have permission to edit and maintain that Google Doc spreadsheet
System: -Windows 7 Home Premium, 6.1.7601 Service Pack 1 Build 7601
Card: -AMD Radeon™ HD 6380G
Driver: -8.861.1.2000
SketchUp: -No issues. Works fine I find. (except for the occasional “Troyan Horse” * )
SUVersion: -SU 2015 15.2.685 (I know!)
BTW maybe a bit OT?:
I just thought I would try update driver. (via Control Panel). (looked old too)
Started OK - Windows crashed !
No casualties (it seems) but this:
Before update and crash:
After:
Made restore. Back to before.
But maybe it can do better?
(Or just eventually new card. -Or new PC.)
Edit: * No offence meant. Kind of a good old friend now
Which version of Windows are you using?
Windows 7 Home Premium SP1
What is the make and model of your video card?
NVIDIA GeForce 7600 GS
What is the current driver version installed on your system?
NVIDIA 1/31/2013 Version 9.18.13.783
Does SketchUp crash or generate an error on launch?
No errors ever
What version of SketchUp are you attempting to launch?
SketchUp Make 15.2.687 32 bit (hope to soon be able to upgrade!)
Using a Dell 15" XPS laptop. Kinda old but still has a lot of punch. Running Windows 7 Professsional, 6.1.7601. The video card is an NVIDIA GeForce GT 525M w/ 1GB. I keep the drivers up to date. Seems to work well, there is little or no delay or stalling. I use either the laptop screen or an old 24" Dell monitor. I haven’t had any issues but I really haven’t pushed things either. I am using 2015 Pro.
Only problem I am having is getting the views in Layout to not be xray. They aren’t that way in Sketchup but in Layout they are. Anybody has some suggestions, I’m all ears.
Which version of Windows are you using?
Microsoft Windows 8.1 Version 6.3.9600 Build 9600
•What is the make and model of your video card?
AMD Radeon R7 M265 Series
•What is the current driver version installed on your system?
14.501.1003.0
•Does SketchUp crash or generate an error on launch?
No. However it randomly crashes on a 2-10minute basis with no discernable pattern to the cause, it caneven crash whilst idle in the background (ie using email etc.) Driving me nuts and making my new laptop unusable for work, Btw tried all combinations of settings to no avail, even a clean instal.
•What version of SketchUp are you attempting to launch?
15.3.331 64-bit
Which version of Windows are you using?
Windows 7 Professional, Version 6.1.7601 Service Pack 1 Build 7601 What is the make and model of your video card?
2 listed: Intel HD Graphics Family, Driver version 10.18.10.4061, and
AMD Radeon R7 M260 , Driver Version 13.351.1008.0 Does SketchUp crash or generate an error on launch?
Never on startup, but once in a while. Frequently the display goes wacky, requiring a Space-Click to clear. What version of SketchUp are you attempting to launch?
15.3.331 64-bit
Windows 7 Professional SP1 What is the make and model of your video card?
ATI Firepro V4800 (FireGL V) What is the current driver version installed on your system?
14.301.1019.0 Does SketchUp crash or generate an error on launch?
No but it crashes when I go to save unless I have the hardware acceleration disabled, but then the program is unusable due to lagging What version of SketchUp are you attempting to launch?
Pro 2015
My Sketchup was installed a few months ago, and I didn’t have this problem saving when I started using it - I have tried to remedy the problem but have not been able to figure it out, any help would be appreciated
Which version of Windows are you using?
-Windows 7 Home Premium SP1 What is the make and model of your video card?
-Intel HD Graphics Family What is the current driver version installed on your system?
-8.15.10.2291 Does SketchUp crash or genereate an error on launch?
-No. Rare freeze up when using 3D warehouse. What verison of SketchUp are you attempting to launch?
-Pro 2013 Pro 2014
-Hardware acceleration enabled - Use fast feedback disabled
