SketchUp 2015 (64-bit) and Intel HD Graphics 5500

Update 2

The issue I was experiencing has been satisfied by removing the 64 bit version of the program and replacing it with the 32 bit. I actually removed the 32 bit v to try the suggestion from @sketch3d_de, but the vanishing file issue reappeared once the 64 bit v was installed again, even with the adjustment to the nVidia control panel, so I quickly reversed the procedure. Additionally, each plug in that has been reinstalled thus far works perfectly now.

Thanks for the timely advice.

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Hi Guys,
I’m using Win 8.1 pro on a desktop. It is not the graphics card that causes the problems for me. It is the key board and mouse that seem to be the major cause of commands not working. Specifically, Guides, Push-pull, Orbit etc.
GRAPHICS


KEYBOARD They work fine with AutoCAD 2013 on the same system. Logitech wireless keyboard.

MOUSE They are basic cheap/affordable Walmart purchases Perfect Choice on the mouse that has some problems on the drag select operations that I assumed has to do with the speed settings which I slowed down 4 days into the 30 day trial of SketchUp Pro 2015 but is still not delivering the nifty commands in SketchUp with any consistency.

Funny that the keyboard has the speed TAB in the device manager but the mouse speed is hidden in the Buttons TAB or general mouse speed in the control panel.

Slowing the mouse down more sounds right even though keyboard input on guide and push-pull commands has become absurd and definitely dysfunctional. WIN 10 Upgrade this month. I might reinstall the hardwired mouse & keyboard just to see the difference.

Spotting select tool performance is a symptom of poor OpenGL support from your graphics card and or its driver.

Running 64 bits requires 64 bit drivers , so make sure you check the suppliers for updates;
Initial post about w 10 was MS was going to drop support for both 32 and 64 bit apps like w7 & w8 does although I have not seen any post recently about that . Think you must have at least 7 sp1 installed before going to 10 or may be you can down load ISO??

Slowing the mouse speed down to 0 basically helped dramatically but I will definitely check for the driver update. Preset limits on the length seem to interfere with the input to. I will get back on the subject as soon as I’ve got it sorted. Driver updates, Duh? Thanks guys. 3 Thumbs up.

I moved 2 posts to a new topic: 32bit is obsolete and dead to me

I moved 2 posts to an existing topic: 32bit is obsolete and dead to me

Thanks AlexB. Did not think about the change in subject.

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This issue should not be considered solved. I continue to have this issue on my brand new Dell L7450 with Intel HD5500 graphics card. going to 32 bit in my mind is a band aid solution. Is Trimble actively addressing this issue?

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Ask also if Intel is actively addressing this issue, as it is a problem with their hardware…

Anssi

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updated to latest drivers to see if that solves the issue, so far panning and orbiting are ok.

@penumbradesign
I concur with your assessment that the issue has not been successfully resolved, however given the operational circumstances, the approach I offered previously is one of few workable remedies presently available. Certainly SU users would prefer to have access to a 64-bit version rather than the (perceived less functional) 32-bit version of the software. Apparently this is not possible under Intel’s current hardware configuration for the Dell Inspiron series.

As @Anssi so aptly indicated, the fault lies with Intel and not Trimble as the malfunction appears lo be hardware related as opposed to being a software issue.

Hi bro, I Absolutely fixed by upgrading Windows 10 , Good luck

That is good to know. For now, I will hold off on migrating my systems to Win10 since several issues have surfaced.

I reverted back to the 32-bit version of SU when the disappearing files were noticed.
I wonder what significant differences exist between 32-bit SU and 64-bit SU.

there are no functional diferences, 64-bit is required for accessing more than ~2 GB working memory by SU… which is probably noit required by many users, besides those running rendering extensions without own memory management.

That is also good to know. Thanks for the information.

I understand that the 2GB applies under a 32-bit OS. SketchUp is large-address aware as of version 8, if i remember right, and under a 64-bit OS the limit for 32-bit SU should be somewhere about 4 GB.

Anssi

yep, thus the tilde :wink:

under 32-bit OS setting the /3G switch should enable ~3 GB too.

Hello All,

I recently purchased a new HP Laptop, Windows 10 Home 64, i7 5500 2.4GHz, nVidia GeForce 930m and dedicated Intel GPU, SU 2016 Pro 64.w/ latest maintenance patch (3/10/16). All drivers updated, including multiple mice that I’ve tried in the past months. GeForce Control Panel configured as described above. Continued to experience “Not Responding” messages and system lag when clicking into complex groups and components. Continued to have problems with click, push/pull, move and inference and subsequent bug splats.

You guys convinced to try uninstalling the 64bit vers. and install the 32bit, and I’m happy to say I have no more problems. It’s like SU is running at warp speed like I remember, and I’m having fun again. I wasted two months and had so many frustrating nights trying to solve this. Thanks so much for this post.

Annsi - I think you may remember me from a post where I suspecting my mouse driver might be the problem, but that def.wasn’t the case.

Well, after another late night of multiple bug splats while running the 32bit version of SU, I guess I spoke too soon :confounded: 30Mb file, 260,000 verts. Nothing crazy. I would upload a model, but the problems persist within the smallest of models.

Any thoughts would be appreciated. Is it possible one of my plugins is causing the problem? I have a pretty standard and well proven set of updated plugins