Hi,
I’ve used SketchUp for several months but only recently I started to experience this strange behaviour:
After left-clicking with select tool anywhere in any model, the whole SketchUp window freezes for 7 seconds (quite precisely).
During the freeze no increase in CPU and disk usage can be seen.
I’m on Windows 10, SketchUp 17.2.2555, I’ve tried disabling all the extensions (even the built-in ones). This is my Checkup report:
Results:
Error: Something went wrong while retrieving the system information from your computer. This may cause tests regarding System RAM, Windows version and/or graphics card memory to fail.
Error: Graphics card information is missing.
Success: System RAM requirement has been met!
Success: Operating system version requirement has been met!
Success: Graphics card OpenGL requirement has been met!
Success: Graphics card Hardware Acceleration requirement has been met!
The Checkup program found some errors (listed above). You may need to take some action in order to run SketchUp 2017.
See Help > Documentation for more information.
I have exactly the same issue. The first time I just uninstalled Sketchup and re-installed it. And everything went ok! Sketchup was working without issue. After rebooting I got the same problem.
I can’t find the windows patch mentioned, probably because I have an Italian version.
Is it possible that trimble does not patch Sketchup considering the fact taht some secutirty patches are not under user control (windows just install them!)?
I think it would be an exercise in futility for Trimble to attempt to create patches for every issue created by other software vendors, whether that is the operating system or graphics driver supplier. It doesn’t make a whole lot of sense for them to chase their tails every time the OS has a minor change. In the case of this recent Windows debacle, MS issued a repair within a week of the bad security patch they issued. IF Trimble had even attempted a way to deal with the problem caused by MS, they’d have to write the fix and then throughly test it before releasing. By the time they’d been able to get it out, MS would have changed the playing field again.
Dear Dave, the problem is that the user cannot control patches. In my case I finally found the windows patch you mean: it was the “1607 per sistemi x64 (KB4013418)” but I cannot remove it. Windows doesn’t give me the option!
I tried to upgrade the Intel HD 4000 drivers; I tried to downgrade Sketchup (the 2016 Make has the same issue).
Well, in my case I use the “free” version of Sketchup, it’s my problem, but what about the Pro version?
It doesn’t matter whether SketchUp Pro or Make. Expecting Trimble to create a fix or work-around for every little problem created by other software vendors is unrealistic. As you can see if you read the numerous threads on the topic of the errant Windows security patch, the fix from MS came faster than the SketchUp team could have modified their code and tested it to make sure it didn’t break other things. If they had done so, they’d have had to go through the whole process again after MS issued their fixed security patch. It would have been a colossal waste of time for a very small team.
I simply can not uninstall it! Windows 10 does not allow me to do it. The KB4013418 is not visible in remove windows (even if is listed as installed on 13/03/2017) and KB4013429 does not show “Unistall” when selected.
I don’t know. In the recent two weeks I noticed my system a bit slower and this Sketchup issue, nothing else. Today I need Sketchup so I search on internet/forum the problem and discover this situation.
So I did nothing to patch windows, I saw 11 update after the 18/03/2017 (I said 13/03/2017 but is wrong) realted to KB4013418 and KB4013429, I don’t know if there is the fix. If you have some link please send. Thank you.
Hi
I only see the update KB4013418 in my update history and cant uninstall it just like u. What is your next move, do we just wait for windows to have another update ?
Hi.
I encountered the same problem (select tool freezing) just a few days ago. I didn´t see any post later than March. I still tried the remedies recommended and uninstalled two latest Windows 10 updates in May (from the 27th). It worked! the recommended update (KB4013429) wasn`t available any morefor uninstalling, but these which were worked fine! I would like to thank all the forum members,who helped to solve the problem. But! It is very obviously the Windows problem and it would be very useful if some SketchUp team member would pass all these complaints to Microsoft staff (if it has not been done already). You see, we have paid both Microsoft and Trimble for these programs and somebody has to take responsibility for all those troubles and correct the mistakes made as ssoon as possible.
Regards,
Jabberwox