Important Update on a few Potential SketchUp 2017 issues on Windows

Technical Problems SketchUp
202

This crash also appears to be related to your video card/driver.

For SketchUp Pro 2016 (does not apply to SketchUp Pro 2017):
Please try disabling Hardware Acceleration. I would also recommend that you make sure your drivers are up to date for your video card (and if you are still having this issue, try a driver that is 6 months old) to see if that helps.

To turn the Hardware Acceleration option off:

In SketchUp (this effects LayOut also):

  1. Open the “Window” menu. (Open the “SketchUp” menu.)
  2. Click “Preferences”.
  3. In the left pane, click “OpenGL”.
    4A. In the right pane, clear the “Use Hardware Acceleration” check box.
    4B. In the right pane, clear the “Use Fast Feedback” check box.

If you are unable to open SketchUp, please try the steps found at this forum post: Can't run SU in Windows 10 - #14 by yogesh

Running the registry editor contained there should turn off Hardware Acceleration within the SketchUp registry so you can start it.

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