Bug splat at startup. Need help PLEASE!

dsosebee · June 13, 2016, 7:35pm

This is the message I get on my bug splat:

======= Starting GL ========

CBaseGLView::OnInitialUpdate
InitializeOpenGL
GetActivePixelFormat
Got PF= 153 from registry
IsValidPixelFormatInfo
requestedpf.accel=1
ARB functions NOT available.
nPfds=342
Pixel format 6 does not do a swap copy.

Can anyone help me correct this issue please???!!!

john_drivenupthewall · June 13, 2016, 7:41pm

do you have Vray installed?

the message seems familiar…

john

dsosebee · June 13, 2016, 7:45pm

NO, Vray is not installed

john_drivenupthewall · June 13, 2016, 7:53pm

here’s another thread for the same error message CLICK HERE

dsosebee · June 13, 2016, 8:39pm

John,
That does seem like the same issue and its not giving a solution.

My graphics card is a NVIDIA Quadro FX 4800

john_drivenupthewall · June 13, 2016, 8:44pm

on on a mac so of limited help, but I think it implies you need to make sure SU is using the NVIDA card and the drivers are appropriate…

search threads for ‘NVIDIA Quadro’ maybe…

john

dsosebee · June 13, 2016, 8:47pm

John,

I am using the most recent driver. Seems when using remote desktop to connect to the system, it gives a bugsplat. When using IntelliAdmin, I have no issues. What could be causing that?

dsosebee · June 15, 2016, 4:11pm

I still need help!!! Can someone please help me???
Here is the text log:
File New
File New
======== Starting GL ========

CBaseGLView::OnInitialUpdate
InitializeOpenGL
GetActivePixelFormat
requestedpf.accel=1
ARB functions NOT available.
nPfds=342
Pixel format 6 does not do a swap copy.
Pixel format 7 does not do a swap copy.
Pixel format 8 does not do a swap copy.
Pixel format 9 does not do a swap copy.
Pixel format 10 does not do a swap copy.
Pixel format 11 does not do a swap copy.
Pixel format 18 does not do a swap copy.
Pixel format 19 does not do a swap copy.
Pixel format 20 does not do a swap copy.
Pixel format 21 does not do a swap copy.
Pixel format 22 does not do a swap copy.
Pixel format 23 does not do a swap copy.
Pixel format 30 does not do a swap copy.
Pixel format 31 does not do a swap copy.
Pixel format 32 does not do a swap copy.
Pixel format 33 does not do a swap copy.
Pixel format 34 does not do a swap copy.
Pixel format 35 does not do a swap copy.
Pixel format 42 does not do a swap copy.
Pixel format 43 does not do a swap copy.
Pixel format 44 does not do a swap copy.
Pixel format 45 does not do a swap copy.
Pixel format 46 does not do a swap copy.
Pixel format 47 does not do a swap copy.
Pixel format 54 does not do a swap copy.
Pixel format 55 does not do a swap copy.
Pixel format 56 does not do a swap copy.
Pixel format 57 does not do a swap copy.
Pixel format 58 does not do a swap copy.
Pixel format 59 does not do a swap copy.
Pixel format 66 does not do a swap copy.
Pixel format 67 does not do a swap copy.
Pixel format 68 does not do a swap copy.
Pixel format 69 does not do a swap copy.
Pixel format 70 does not do a swap copy.
Pixel format 71 does not do a swap copy.
Pixel format 78 does not do a swap copy.
Pixel format 79 does not do a swap copy.
Pixel format 80 does not do a swap copy.
Pixel format 81 does not do a swap copy.
Pixel format 86 does not do a swap copy.
Pixel format 87 does not do a swap copy.
Pixel format 88 does not do a swap copy.
Pixel format 89 does not do a swap copy.
Pixel format 94 does not do a swap copy.
Pixel format 95 does not do a swap copy.
Pixel format 96 does not do a swap copy.
Pixel format 97 does not do a swap copy.
Pixel format 108 does not do a swap copy.
Pixel format 109 does not do a swap copy.
Pixel format 110 does not do a swap copy.
Pixel format 111 does not do a swap copy.
Pixel format 112 does not do a swap copy.
Pixel format 113 does not do a swap copy.
Pixel format 120 does not do a swap copy.
Pixel format 121 does not do a swap copy.
Pixel format 122 does not do a swap copy.
Pixel format 123 does not do a swap copy.
Pixel format 124 does not do a swap copy.
Pixel format 125 does not do a swap copy.
Pixel format 132 does not do a swap copy.
Pixel format 133 does not do a swap copy.
Pixel format 134 does not do a swap copy.
Pixel format 135 does not do a swap copy.
Pixel format 136 does not do a swap copy.
Pixel format 137 does not do a swap copy.
Pixel format 144 does not do a swap copy.
Pixel format 145 does not do a swap copy.
Pixel format 146 does not do a swap copy.
Pixel format 147 does not do a swap copy.
Pixel format 148 does not do a swap copy.
Pixel format 149 does not do a swap copy.
Pixel format 156 does not do a swap copy.
Pixel format 157 does not do a swap copy.
Pixel format 158 does not do a swap copy.
Pixel format 159 does not do a swap copy.
Pixel format 160 does not do a swap copy.
Pixel format 161 does not do a swap copy.
Pixel format 168 does not do a swap copy.
Pixel format 169 does not do a swap copy.
Pixel format 170 does not do a swap copy.
Pixel format 171 does not do a swap copy.
Pixel format 172 does not do a swap copy.
Pixel format 173 does not do a swap copy.
Pixel format 180 does not do a swap copy.
Pixel format 181 does not do a swap copy.
Pixel format 182 does not do a swap copy.
Pixel format 183 does not do a swap copy.
Pixel format 188 does not do a swap copy.
Pixel format 189 does not do a swap copy.
Pixel format 190 does not do a swap copy.
Pixel format 191 does not do a swap copy.
Pixel format 196 does not do a swap copy.
Pixel format 197 does not do a swap copy.
Pixel format 198 does not do a swap copy.
Pixel format 199 does not do a swap copy.
Pixel format 210 does not do a swap copy.
Pixel format 211 does not do a swap copy.
Pixel format 212 does not do a swap copy.
Pixel format 213 does not do a swap copy.
Pixel format 214 does not do a swap copy.
Pixel format 215 does not do a swap copy.
Pixel format 222 does not do a swap copy.
Pixel format 223 does not do a swap copy.
Pixel format 224 does not do a swap copy.
Pixel format 225 does not do a swap copy.
Pixel format 226 does not do a swap copy.
Pixel format 227 does not do a swap copy.
Pixel format 234 does not do a swap copy.
Pixel format 235 does not do a swap copy.
Pixel format 236 does not do a swap copy.
Pixel format 237 does not do a swap copy.
Pixel format 238 does not do a swap copy.
Pixel format 239 does not do a swap copy.
Pixel format 246 does not do a swap copy.
Pixel format 247 does not do a swap copy.
Pixel format 248 does not do a swap copy.
Pixel format 249 does not do a swap copy.
Pixel format 250 does not do a swap copy.
Pixel format 251 does not do a swap copy.
Pixel format 258 does not do a swap copy.
Pixel format 259 does not do a swap copy.
Pixel format 260 does not do a swap copy.
Pixel format 261 does not do a swap copy.
Pixel format 262 does not do a swap copy.
Pixel format 263 does not do a swap copy.
Pixel format 270 does not do a swap copy.
Pixel format 271 does not do a swap copy.
Pixel format 272 does not do a swap copy.
Pixel format 273 does not do a swap copy.
Pixel format 274 does not do a swap copy.
Pixel format 275 does not do a swap copy.
Pixel format 282 does not do a swap copy.
Pixel format 283 does not do a swap copy.
Pixel format 284 does not do a swap copy.
Pixel format 285 does not do a swap copy.
Pixel format 290 does not do a swap copy.
Pixel format 291 does not do a swap copy.
Pixel format 292 does not do a swap copy.
Pixel format 293 does not do a swap copy.
Pixel format 298 does not do a swap copy.
Pixel format 299 does not do a swap copy.
Pixel format 300 does not do a swap copy.
Pixel format 301 does not do a swap copy.
ChoosePixelFormat returning 153
GLConfigUtils::GetActivePixelFormat … returning 153
Make a context … pf=153

SketchUp3D_de · June 15, 2016, 4:16pm

[quote=“Virtualized Environments”]At this time, SketchUp doesn’t support operation in a virtualized environments such as VMWare or Citrix.

Per the SketchUp Pro License in section 1.1: You may not use or host the Software in a virtual server environment.[/quote]

SketchUp System Requirements

Anssi · June 15, 2016, 5:23pm

I don’t think OpenGL supports all remote desktops. I have tested some OpenGL-using applications remotely that ran on a virtual machine using Nvidia Grid technology and Citrix Receiver . they worked OK.

Anssi

dsosebee · June 15, 2016, 5:37pm

Im using a NVIDIA Quadro FX 4800 video driver.

Anssi · June 15, 2016, 5:40pm

So am I, at work, but I only use my computer directly, no remote control software is involved. No problems with SketchUp, Archicad or Solibri.

Anssi

Anssi · June 15, 2016, 5:51pm

I wonder if these discussions are relevant to your question:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/c8295ef8-3711-4576-9293-2c4965280165/opengl-and-remote-desktop?forum=winserverTS

These ( a bit old) threads state that Remote desktop only supports OpenGL 1.1 remotely - you might have better luck starting SketchUp locally before going home, and then connecting remotely when the app is already open.

Anssi

dsosebee · June 20, 2016, 5:51pm

Still getting bugsplats using remote desktop. Has anyone had any luck getting this to work?

dsosebee · June 20, 2016, 8:00pm

I got it, I just uninstalled the video driver and its working great just using the 16bit driver and with remote desktop.

SketchUp3D_de · June 21, 2016, 3:32pm

there is not 16-Bit driver with recent operating systems.