I can go to 3d warehouse and extension warehouse but when I try to download extensions or log into my 3dwh acct it tells me
‘Authentication Error !
Something went wrong during the authentication process. Please try signing in again’
tried downloading su2016 but get the same result
what’s going on with this.
only happens on this desktop not my lap top or work comp to same accounts
UPDATE:
clearing cookiejar seemed to help in su2016 but still cannot get either suwh or ext wh in 2015
I’m now getting it on my office pc, running su2015 cannot log into my 3dwh account or extension wherehouse.
I can download from 3dwh but cannot download from ex wh as it asks to login.
I don’t see how we could not have accepted the terms and conditions, it won’t open the program till you do.
Also I’ve been in the 3dwh and ext wh on this software install before.
This seems to new from the end of last week… I can log in to 3dwh with my google email via internet browser, but it still doesn’t recognize from su directly.
I can log into ext wh directly via internet browser and it shows me as logged in right when it opens.
If you go into ext wh, and try to download a plugin, like the free SketchUp STL, does it ask you to agree to the latest terms & conditions when you start the download of the extension? Does the download start at all?
Terms and Conditions can change slightly (bored lawyers, some new content demands it, etc, etc…). Either way, it’s now fixed, even if you haven’t accepted T&C’s. Logout, log back in, and it works. See Unable to Download STL plugin - #84 by ChrisFullmer
They is we. Click on the Home. If you’re logged in, log out. Log back in.
If you’re unable to do that, quit SketchUp, go to C:\Users\YOUR_USER_NAME\AppData\Roaming\SketchUp\SketchUp 2015\ and remove cookiejar.xml and session.dat (if they exist). Restart SketchUp, and see if it helps.
.I initially had this problem after downloading and installing the 2016 ver. I deleted that and installed an older ver. which l worked last pm after I cleared up a problem of numerous load errors with the help SU community members. When I reloaded 2016 ver. the problem came right back.
I deleted all copies of SU searched my hard drive for any remaining SU files plus cookiejar.xml and session.dat files I have now loaded an older copy (2014) from the SU website and it is now working fine, and I can now use SU warehouse. 2015, 2014 ver. have worked, 2016 seems to cause problems but I have loaded and deleted so much stuff its hard really say. Thanks for the help. jrt
We have been preforming some maintenance to our login system and are currently working on a fix for this bug. So far the most successful solution has been to log of your Google account out by selecting the icon at the bottom right side of the SketchUp drawing window (see attached photo). Once you are logged out, log back in and then try to access the Extension or 3D Warehouse again and it should allow you to log into your account.
this worked to resolve issue immediately on all copies and versions
I get the same error almost every time I switch to a different wifi. Same solution as mentioned above by @Rich_E : sign out and back in through the sign in button at the bottom left of the SU screen. Works every time.
(Win 8)