2017 not launching

Yes Dan, I have kept Nvidia as default for Sketchup, and I could see that
in Preferences window in Open GL.

I will have the person who wrote this ruby plugin take a look at what you
have mentioned here. Thanks a lot for your time.

For anyone with the problem where they run SketchUp 2017 Checkup and they receive a message saying their graphics card has a 1mb of graphic memory and SketchUp requires 256mb, try going into SketchUp-Window-Preferences- and uncheck “use fast feedback”. It seems to work for me. I still get the above message in Checkup, but the programme isn’t running awful anymore! Also when I check “use fast feedback” again, the issue of Sketchup Make 2017 running slowly returns. I use a 16gb GeForce GTX 980m graphics card on my laptop.

Hope this helps anyone.

The two things are “apples and oranges”,… (ie, they are unrelated.) The Checkup error is actually a Microsoft “msinfo32.exe” error, which Microsoft acknowledges but apparently has no care to fix.

The proof is that after doing what you suggest Checkup still sees the same error (because Microsoft has not “magically” updated the “msinfo32.exe” file.) It’s internal bug still exists, and Checkup sees the same erroneous information regarding the graphics RAM.

This indicates you may have a bad video driver. When was the last time you updated the driver ?
There was a new driver released just two weeks ago:

And also verify that SketchUp is using the Nvidia GPU and not the Intel integrated GPU.
Window > Preferences > OpenGL > Details…
Verify the “Renderer” is the Nvidia driver.

To be honest, I have no idea what they mean. I’m new to SketchUp and can’t even use it yet.

24th Feb is when I last updated my graphics driver, so doubt it was a bad video driver and I only installed SketchUp yesterday (like I’ve mentioned above, I haven’t learned the programme yet). SketchUp is using the Nvidia GPU and not Intel integrated GPU.

Whatever the reason, I don’t have the problem anymore…unless, that is, when I check “use fast feedback” option and the issue of SketchUp running slowly and lagging comes back.

@AnthonyDevine

Have you tried different anti-aliasing settings (Window > Preferences > OpenGL)?

With the latest NVIDIA driver (378.66, 02-14-2017) I can’t detect any performance difference in SU 2017 with FF turn on/off (using 0x, 2x, 4x, and 8x MSAA) on a Win 10 system with an NVIDIA GeForce GTX 950M graphics card.

In these forums there were a bunch of posts a week or two back from users that got an (automatic?) driver update and had to roll back their driver to keep SketchUp working with Windows 10. I wonder if anyone has the actual driver version number to post here as a warning…

Anssi

One customer who reported similar problems was using version 376.54 of the NVIDIA driver. That version doesn’t show up on the download page for their particular graphics card, so I suspect it may have been a version pushed out via Windows update.

Thanks so much! For that great idea on improving the speed of running SketchUp. It works on version 2016 and 2017. My system was really dogging down. I have plenty of memory and a good graphics card, plenty of disk, etc. Specifically I am using: Windows 10 Home, Version 1607, Intel core processor CPU 2.5 GHz, RAM 6.0 GB

Thanks again Anthony!!

Greetings.

New SketchUp user here. Actually, I don’t even consider myself a “user” seeing as so far I’ve only looked at other people’s projects. Anyway, what brings me here is something rather strange:

I have two computers:

  • My “work” desktop computer where I installed SketchUp Viewer 2017 to check out a model file that was sent to me. All works as intended.

  • This other PC with exactly the same specs as the first one (Windows 8.1 Pro 64-bit, 8 GB RAM, Intel HD Graphics 4000, Core i7-3770) where I can’t get the program to load. Also worth mentioning is the fact that, in this second computer, I have a few other CAD applications installed (AutoCAD, Solid Edge Viewer ST8 and DWG TrueView). I’ve read this and noticed that Intel HD Graphics 4000 is on the list of potentially problematic graphics cards. However, there is no problem with it on my other machine so I think that might not be the source of the problem.

Could it be that these other programs are somehow conflicting with SketchUp and preventing it from loading correctly?

Thanks in advance.

what does this exactly mean?

i.e. elaborate whats happening (nothing, crash, error message) and which driver version is installed.

It means that the application doesn’t load visually, nor is any process started in the task manager.

Here are the details about the graphics driver.

Probably not.

Did you install SketchUp correctly by right clicking on the installer and selecting Run as administrator ?

Have you tried updating the drivers for your graphics card anyway?

Yes, I did.
No, I’m trying to go through other options before going there.

Now that you mention it, my driver version is 10.18.10.3958 (date: 2014-10-01) whereas the PC where it isn’t running correctly has 10.18.10.3277.

Why? Updating the graphics drivers is a basic early step in sorting out these kinds of problems.

Fair enough, I shall give that a try. Thanks a bunch, DaveR. Will try to report back shortly.

your intel HD 4000 driver version 10.18.10.3277 isn’t compatible with the SU 2017 system requirements (OpenGL v3.0 or higher), the driver version 10.18.10.4061 or higher is required.

If a notebook check the service download area of the notebook maker, if a desktop system you may want use the latest driver version provided directly by intel.

I nothing helps and a deskop system you might want evaluate to use a dedicated, much faster graphics card too (nVidia GeForce GTX 1050 or better).

1 Like

Hello everyone,

I posted about my issue with my current laptop, Asus GL552VW with i7-6700HQ, 16GB DDR4, 4GB 960M, onboard is Intel 530, Chipset Intel 170. I haven’t resolved it yet and I am starting to have concerns about my chipset.

I am planning to get a new one from Acer, while I have this one checked by Asus without rushing them to provide a quick service. I am eyeing Acer Nitro 5, which has i7-7700HQ, with GTX 1050Ti and 16GB DDR4, onboard graphics is Intel 630. The guy in showroom was nice to let me check the 2017 Sketchup checker but as expected it returned a familiar message that system has only 1MB of RAM.

He was as curious as all of and even tried on this Alienware with 1070 and we got the same message. I understand that this message doesn’t have anything to do with how the laptop will handle sketchup but I am just concerned about my past experience.

I have an old laptop which has Intel 4000 and that works fine, passes the test while the Asus I have is slower than any of the laptops I owned for using sketchup.

Long story short, Does anyone have a similar configuration that I am planning to buy and how are your experience with SK2017?

Thanks in advance.

Try the SketchUp 2018 trial. It has fixes that should work better with Windows 10, especially the slow selection issue.

Are you using your NVidia card with SU? You need to choose which card you are using with a laptop. Try r-clicking on Desktop icon to pick the NVidia card. That’s a shortcut to something you can do via the NVidia control panel. As each version of SU is a separate installation you need to do that with each version of SU installed on your laptop.

In SU, you also can check via Window > Preferences > OpenGL > Graphics card details.